Does your DemerBox seem to be running shorter than expected? 

Let us help you with the following walk-through guide.


Step 1: Are you fully charging your DemerBox?


Not sure? How to charge your DemerBox


  • If yes, go to Step 2.
  • If no, please fully charge your DemerBox.


Step 2: Are you charging other devices with your DemerBox?


  • If yes, we're glad you're using your DemerBox to the fullest! Please check out our tutorial on Battery Capacity for more details.
  • If no, go to Step 3.


Step 3: Do you leave your DemerBox plugged in to the charger all or most of the time? 


  • If yes, this practice can dramatically reduce the lifespan of lithium ion batteries. Please open a support ticket above so we can help you further by replacing your DemerBox battery.
  • If no, there could be an issue with your DemerBox battery. Please check out our tutorial on Battery Capacity before opening a support ticket.