Is there a problem with your DemerBox's on/off switch? 

Let us help you with the following guide.


What's happening with your on/off switch?

(a) The switch light is orange, not the normal green color.

(b) The switch will not turn off.

(c) The switch is peeling.

(d) The switch is cracked.


(a) Orange Light: This light means that your DemerBox battery may be having an issue. However, if the DemerBox is still working normally, you can open a support ticket when convenient and we will provide further support.


(b) Can't Turn Off: The switch has gone bad and we need to repair it. Please open a support ticket above and we will provide further support.


(c) Peeling Switch: We need to repair it. Please open a support ticket above and we will provide further support.


(d) Cracked SwitchWe need to repair it. Please open a support ticket above and we will provide further support.